PRIVACY POLICY

Last Updated: September 2026

Premium Bookkeepers (“Premium Bookkeepers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://premiumbookkeepers.com/ (the “Site”), submit an inquiry, communicate with us, engage with our chat or SMS services, become a customer, or otherwise use our services.

By using our Site or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you visit our Site, submit an inquiry, use our chat features, communicate with us by phone, email, or SMS, schedule a consultation, become a customer, or use our services.

Personal information may include:

• First and last name

• Email address

• Phone or mobile number

• Mailing or business address

• Information submitted through inquiry or contact forms

• Consultation or appointment information

• Chat communications

• SMS/text message communications

• Customer service communications

• Information related to services you request

• Other information you voluntarily provide to us

We may also automatically collect certain information when you visit or interact with our Site, such as your IP address, browser type, device information, pages viewed, referring URL, requested URL, and date and time of your visit.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to inquiries and requests

• Provide and manage our services

• Communicate with prospective and existing customers

• Schedule and manage consultations or appointments

• Provide customer support

• Process transactions

• Manage customer relationships

• Send service-related communications

• Send appointment confirmations and reminders

• Communicate through website chat

• Send SMS/text messages when appropriate consent has been provided

• Send email communications

• Provide information about our services

• Send promotional or marketing communications when appropriate consent has been provided

• Improve our Site, services, and customer experience

• Analyze Site usage and performance

• Maintain the security and operation of our Site

• Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business purposes and as otherwise described in this Privacy Policy.

3. SMS/TEXT MESSAGE COMMUNICATIONS

Premium Bookkeepers may communicate with customers and prospective customers through SMS/text messaging.

SMS messages may include communications related to:

• Customer inquiries

• Consultations

• Appointment confirmations and reminders

• Scheduling and rescheduling

• Requested bookkeeping services

• Customer support

• Account or service-related matters

• Follow-up communications

• Service updates

• Promotional or marketing communications when appropriate consent has been provided

How Customers Opt In

Customers and prospective customers may opt in to receive SMS/text messages from Premium Bookkeepers through the following methods:

Form Inquiries: Customers or prospective customers may provide their mobile phone number through a website inquiry or contact form and affirmatively consent to receive SMS/text communications from Premium Bookkeepers.

Website Chat: Customers may provide their mobile phone number and consent to receive SMS communications while interacting with Premium Bookkeepers through website chat or customer support tools.

SMS/Text Messaging: Customers may initiate a text message conversation with Premium Bookkeepers or otherwise provide affirmative consent to communicate with us through SMS.

Engaged Customers: Existing or engaged customers may provide consent to receive SMS communications as part of an active business relationship, including communications concerning requested services, consultations, appointments, account matters, service updates, and customer support.

Providing a mobile phone number or becoming a customer does not, by itself, constitute consent to receive promotional or marketing text messages. Where consent is required, customers must affirmatively agree to receive SMS communications.

By opting in, you consent to receive recurring text messages from Premium Bookkeepers at the mobile number you provide.

Consent to receive marketing SMS/text messages is not a condition of purchasing any goods or services.

Message Frequency

Message frequency varies depending on your interaction with Premium Bookkeepers, requested services, appointments, account activity, and communication preferences.

Message and Data Rates

Message and data rates may apply. Your wireless carrier’s standard messaging and data rates may apply to messages sent or received.

Opting Out

You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from Premium Bookkeepers.

After you reply STOP, we may send a final message confirming your opt-out request. You will no longer receive SMS messages from us unless you subsequently opt in again.

Help and Support

For assistance with SMS/text messaging, reply HELP to a message or contact us at:

Email: info@premiumbookkeepers.com
Website: https://premiumbookkeepers.com/

Wireless carriers are not responsible for delayed or undelivered messages.

4. SMS CONSENT AND MOBILE INFORMATION

Premium Bookkeepers respects the privacy of your mobile information and SMS consent.

Mobile phone numbers, SMS opt-in data, and SMS consent will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers or subcontractors that assist us in operating and delivering our SMS messaging services, including messaging platforms and customer service providers. Such information is provided only as reasonably necessary for those providers to perform services on our behalf and is subject to appropriate privacy, confidentiality, and security obligations.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

All other use categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for their marketing or promotional purposes.

5. HOW WE SHARE INFORMATION

We do not sell or rent your personal information.

We may share certain information with trusted third-party service providers that assist us with operating our Site, conducting our business, communicating with customers, processing transactions, or providing services.

These service providers are authorized to access personal information only as reasonably necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security safeguards.

We may also disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws or regulations

• Respond to a subpoena, court order, or other lawful request

• Protect our legal rights

• Prevent fraud or misuse of our services

• Protect the safety or security of Premium Bookkeepers, our customers, or others

Regardless of the above, SMS opt-in data, mobile phone numbers associated with SMS consent, and SMS consent records will not be shared with third parties or affiliates for their marketing or promotional purposes.

6. WEBSITE ACTIVITY

When you use our Site, we may automatically record certain information relating to your activity.

This may include:

• IP address

• Browser type

• Device information

• Pages viewed

• Searches or interactions on the Site

• Requested URLs

• Referring URLs

• Date and time of visits

We may use this information to administer our Site, understand how visitors interact with our content, improve our services, analyze Site performance, and provide a better user experience.

We may also use aggregated or de-identified information for statistical and analytical purposes.

7. COOKIES

We may use cookies and similar technologies to help operate and improve our Site.

Cookies are small data files that websites place on your computer or device. They may be used to recognize your browser, remember preferences, understand how visitors use our Site, and improve Site functionality.

We may use both:

Session Cookies: These generally expire when you close your browser.

Persistent Cookies: These may remain on your device until they expire or you delete them.

Most web browsers allow you to control or disable cookies through browser settings. If you disable cookies, certain portions of our Site may not function properly.

8. THIRD-PARTY LINKS

Our Site may contain links to websites or services operated by third parties.

This Privacy Policy applies to information collected by Premium Bookkeepers and does not govern the privacy practices of third-party websites.

Third-party websites and services may have their own privacy policies and data collection practices. Premium Bookkeepers is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit.

9. DATA SECURITY

We maintain reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

While we take reasonable measures to safeguard personal information, we cannot guarantee the absolute security of information transmitted through our Site or electronic communications.

10. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain customer relationships

• Fulfill the purposes described in this Privacy Policy

• Maintain appropriate business and financial records

• Resolve disputes

• Enforce agreements

• Meet legal, regulatory, accounting, or reporting obligations

When personal information is no longer reasonably necessary for these purposes, we may delete or anonymize it, subject to applicable legal requirements.

11. CHILDREN’S PRIVACY

Our Site and services are intended for adults.

You must be at least 18 years old to use our Site or services. Premium Bookkeepers does not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information.

12. GDPR PRIVACY RIGHTS

If you are located in the European Economic Area or another jurisdiction where the General Data Protection Regulation (“GDPR”) applies, you may have certain rights concerning your personal information, subject to applicable law.

These rights may include:

• The right to be informed about how your personal information is used

• The right to request access to personal information we maintain about you

• The right to request correction of inaccurate or incomplete personal information

• The right to request deletion of certain personal information

• The right to request restrictions on certain processing

• The right to object to certain processing

• The right to data portability where applicable

• The right to withdraw consent where processing is based on consent

• The right to lodge a complaint with an appropriate supervisory authority

If you withdraw consent, the withdrawal will not affect the lawfulness of processing that occurred before consent was withdrawn.

Where applicable, we will not require you to consent to unnecessary processing as a condition of entering into a contract or obtaining our services.

13. YOUR PRIVACY CHOICES

Depending on applicable law and your relationship with Premium Bookkeepers, you may have the ability to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

• Unsubscribe from marketing emails using the unsubscribe instructions contained in the email

• Opt out of SMS/text messages by replying STOP

• Contact us regarding your communication preferences

• Request that we update inaccurate contact information

• Withdraw consent where our processing is based on your consent

To submit a privacy-related request, contact us at info@premiumbookkeepers.com.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how Premium Bookkeepers collects, uses, and protects personal information.

15. CONTACT US

If you have questions about this Privacy Policy, our SMS practices, or how your personal information is collected and used, please contact us:

Premium Bookkeepers
Email: info@premiumbookkeepers.com
Website: https://premiumbookkeepers.com/